Sevice Business
Important Notices
Notice of Business Transfer of Machine Tool Service Business
April 2024
To whom it may concern:
We are pleased to announce you that Shibaura Machine Co., Ltd. will transfer the main business related to
machine tool after-sales service to Shibaura Machine Engineering Co., Ltd.
The purpose of this transfer is to improve and strengthen the service system of the Shibaura Machine Group.
Under the new structure of Shibaura Machine Engineering Corporation, we will continue to do our best to
respond to your requests.
We thank you for your patience and understanding during this period of change and look forward to your
continued patronage.
For details on this matter, please check the PDF below and if you have any questions, please contact us using the inquiry form below.
Notice of termination of service support for control systems
October 21, 2022
We would like to thank you for your continued patronage.
Regarding the TOSNUC-800 and TOSNUC-777.2 series NC controllers that have been used for many years, we have informed you that the production of the servo motors used in these controllers has been discontinued due to the long period of time that has passed since the design and production began. but this occasion we have also been informed by the manufacturer that the production of the encoder (TS5781N13) will be discontinued.
Although we have making every effort to secure the encoders, we have no choice but to terminate the service support for the related parts by the end of December 2025, which is the estimated end of the production period based on the available production volume.
Therefore, we sincerely apologize for the inconvenience, but we would like to ask for your understanding and forgiveness as we will take the following measures from now on.
Yours sincerely
For details on this matter, please check the PDF below and if you have any questions, please contact us using the inquiry form below.
Announcement (additional) of end of service support
January 29, 2024
Dear Sir or Madam, We would like to thank you for your continued patronage and using our NC system "TOSNUC" series for many years.
We would like to inform you that the manufacturer has announced the discontinuation of the IC chips that make up the core printed circuit boards of the TOSNUC-600, 777, 777.2, 800, and 888 series.
Although we have made every effort to secure parts and materials, we have no choice but to terminate our service support for the related parts due to the production volume of this IC chip.
We would appreciate your understanding in this situation in our future actions as follows.
Sincerely yours
For details on this matter, please check the PDF below and if you have any questions, please contact us using the inquiry form below.
- Please click here for a list of notices.