Customer Service

For inquiries regarding our products, please contact us here.

Inquiries about Industrial Robots

*Please read "Precautions Before Contacting Us" below before contacting us.

Inquiry form

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Other Contact Methods

TEL: 81-(0)3-3509-0270
Business hours: 8:45 am to 5:30 pm (closed on weekends, national holidays, and corporate holidays)
FAX number: 81-(0)3-3509-0335
Address: Control System Sales Department, Shibaura Machine Co., Ltd.
2-2-2, Uchisaiwai-cho, Chiyoda-ku, Tokyo, 100-8503

Precautions Before Contacting Us

We will use our customer's personal information only to respond to your questions/inquiries and provide information.

Within the range of the specified purpose of use, our customers' personal information may be used by our group companies and subcontractors.You can request us to disclose, correct and delete your own personal information.You can contact us from the following website.

General Administration and Public Relations Section, General Administration Division, Shibaura Machine Co., Ltd.
TEL: 81-(0)55-926-5141
Business hours: 8:00 am to 4:30 pm (closed on weekends, national holidays, and corporate holidays)
  • If you cannot fill in the required information, we may not be able to provide you with some of our services.
  • If you would like to view our general privacy policy regarding the handling of our customers' personal information, please visit the website of Shibaura Machine Co., Ltd. and access the page regarding our personal information protection policy.
  • Our responses to your inquiries received on Saturdays, Sundays, holidays, New Year's holidays and our company holidays will be sent on or after the next business day.

Contact Information

Contact regarding sales

Control System Sales Department,
Tokyo Main Branch
Fukoku Seimei Bldg., 2-2-2, Uchisaiwai-cho, Chiyoda-ku, Tokyo, 100-8503
TEL: 81-(0)3-3509-0270 FAX: 81-(0)3-3509-0335
Control System Sales Department,
Numazu Headquarters
2068-3, Ooka, Numazu-shi, Shizuoka-ken 410-8510
TEL: 81-(0)55-926-5032 FAX: 81-(0)55-925-6527
Control System Sales Department,
Chubu Branch
5 -307, Kamiyashiro, Meito-ku, Nagoya-shi, Aichi-ken 465-0025
TEL: 81-(0)52-702-7811 FAX: 81-(0)52-702-1141
Control System Sales Department,
Kansai Branch
Mainichi-Intecio Build., 3-4-5, Umeda, Kita-ku, Osaka-shi, Osaka 530-0001
TEL: 81-(0)6-6341-6377 FAX: 81-(0)6-6345-2738
SHANGHAI TOSHIBA MACHINE CO., LTD. 4788, Jin Du Road, Xinzhuang Industry Zone, Shanghai, 201108
TEL: 86-(0)21-5442-0606
Shen Zhen Hiker Technology Co.,Ltd
Room 503-506, block B, Yang Guang Ke Chuang Center, Nanxin Road, Nanshan District, Shenzhen, China
TEL: 86-(0)755-2656-5459 URL :
Suzhou Hiker Intelligent Equipment Co., Ltd.
1403, Shihu Jingling Plaza, No.88 South XiJiang Road, Wuzhong District, Suzhou, Jiangsu, China
TEL: 86-(0)512-6879‐1959 URL :

Contact points for service

Service Division, Engineering Department, Toei Electric Co., Ltd.
Headquarters 131, Matsumoto, Mishima-shi, Shizuoka 411-8510
TEL: 81-(0)55-977-0125 FAX: 81-(0)55-977-3744
North Kanto Service Station 2-9-12, Shibanakada, Kawaguchi-shi, Saitama 333-0847
TEL: 81-(0)48-494-0659 FAX: 81-(0)48-494-1784
Kansai Service Station 1-10-7, Sekime, Jyoto-ku, Osaka-shi, Osaka 536-0008
TEL: 81-(0)6-7651-4385 FAX: 81-(0)6-7651-4928